• You may request cancellation before the order is shipped.
  
• If cancellation is approved before shipment, you will receive a full refund.
• Orders that have already shipped cannot be cancelled.

You may request a return within 14 days after delivery.

• Item must be unused, in original condition, and in original packaging.
• Proof of purchase is required.

• Opened or used vape products/consumables
• Gift cards
• Downloadable software
• Items marked final sale

• Return shipping is paid by customer unless the item is defective, damaged, or incorrect.
• Original shipping fees and adult-signature fees are non-refundable.
• No restocking fee applies unless required by law.

For shipping timelines and delivery conditions, please review Shipping & Delivery.

After return inspection, approved refunds are issued to the original payment method within 5-15 business days.

If a package is returned by carrier, see Parcel Return Disclaimer.